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Return Policy

Returns and Refunds

General Returns Policy

You may return most new, unopened items sold and fulfilled by Softwarehousebb.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging.

Calculating Your Refund

The following conditions and exceptions apply:

Partial refunds:

  • Any unopened media item or non-media item in original condition that is returned more than 30 days after delivery: 60% of item's price.

  • Any book that has obvious signs of use: 50% of item's price.

  • Any CD, DVD, software, video game, or cassette tape that has been opened (taken out of its plastic wrap): 20% of item's price.

Receiving a Refund

We'll refund your money after we receive and process your return. The time period to completely refund your money includes:

  • 4 to 8 business days for us to receive your return;

  • 3 to 5 business days for us to process your return; and

  • The time it takes your bank to process our refund request.

We'll notify you via e-mail of your refund once we've received and processed the returned item.

You can view completed returns and refunds at the bottom of an order's summary page in
Your Account. If the return and refund do not appear in Your Account within 3 weeks from the day you sent us your return, please
contact us for help.